Privacy Policy
Last Updated: September 2026
This Privacy Policy explains how Havelloa (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit, use, or make a purchase from havelloa.uk (the “Website”).
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable data protection laws.
1. About Havelloa
Havelloa is an online retail store offering toys, games, playtime products, and related children's products to customers through our Website.
Our contact details are:
Havelloa
75 Brudenell Grove
Leeds LS6 1HR
United Kingdom
Email: contact@havelloa.uk
Phone: +44 18 4871 5161
Website: havelloa.uk
2. Information We Collect
Depending on how you interact with our Website, we may collect information such as:
Your name
Email address
Telephone number
Billing and delivery addresses
Order and transaction information
Products purchased, viewed, or added to your basket
Account information, where applicable
Messages and communications sent to customer support
Device and browser information
IP address and general location information
Website activity and interaction data
Cookie and similar technology information
Payment information is processed through the payment services available at checkout. We do not necessarily receive or store your complete payment card details.
3. How We Collect Information
We may collect information directly from you when you:
Place an order
Create or use an account
Contact customer support
Subscribe to marketing communications
Complete forms on our Website
Browse or interact with our Website
We may also receive certain information automatically through cookies and similar technologies or from service providers involved in processing your order.
4. How We Use Your Information
We may use personal information to:
Process and fulfil orders
Arrange delivery
Process returns and refunds
Provide customer support
Communicate about orders and enquiries
Process and verify payments
Prevent fraud and unauthorised transactions
Maintain the security of our Website
Improve our products, services, and Website
Understand how customers use our Website
Comply with legal and regulatory obligations
Send marketing communications where permitted
Protect our legitimate business interests and legal rights
5. Legal Bases for Processing
Where UK data protection law applies, we may process personal information based on:
Contract: where processing is necessary to process an order or provide a requested service.
Legal obligation: where we must retain or disclose information to comply with applicable law.
Legitimate interests: where processing is reasonably necessary for operating, improving, securing, or protecting our business and services, provided those interests do not override your rights.
Consent: where you have given permission for a particular activity, such as certain marketing or cookie uses.
6. Payments
Payments are processed using the payment options made available through our checkout.
Payment providers may collect and process information required to authorise and complete your transaction. Their processing of personal information may also be governed by their own privacy policies.
For security reasons, you should never send full payment card numbers, security codes, or account passwords to us by email.
7. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
Operate essential Website functions
Remember preferences and basket information
Improve Website performance
Understand Website usage
Support security and fraud prevention
Measure marketing performance where applicable
Where required by law, non-essential cookies will be used subject to your choices or consent.
You can also control certain cookies through your browser settings.
8. How We Share Personal Information
We may share information with third parties where reasonably necessary to operate our store and provide our services, including:
E-commerce and website service providers
Payment processors
Delivery and logistics providers
Customer support providers
Hosting and technology providers
Security and fraud-prevention providers
Analytics and marketing providers, where applicable
Professional advisers such as accountants or legal advisers
Government, regulatory, or law-enforcement authorities where legally required
We do not disclose personal information to third parties for purposes unrelated to operating our business unless permitted or required by law.
9. Marketing Communications
Where permitted, we may send information about products, offers, or updates.
You can unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us at contact@havelloa.uk.
Service communications relating to an order, account, refund, security issue, or customer support request are not considered marketing communications.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
11. Data Security
We use reasonable administrative, technical, and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. International Data Transfers
Some service providers we use may process information outside the United Kingdom.
Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection law.
13. Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Request restriction of processing
Object to certain processing
Request transfer of eligible information
Withdraw consent where processing relies on consent
Object to or unsubscribe from direct marketing
These rights may be subject to legal limitations and exceptions.
To make a privacy request, contact contact@havelloa.uk. We may need to verify your identity before completing certain requests.
14. Children's Privacy
Our products may include toys and other products intended for children, but our online purchasing services are intended for adults.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required by applicable law.
Parents or guardians who believe that a child has provided personal information to us inappropriately should contact us.
15. Third-Party Websites
Our Website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or Website.
The latest version will be published on havelloa.uk.
17. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Havelloa
75 Brudenell Grove
Leeds LS6 1HR
United Kingdom
Email: contact@havelloa.uk
Phone: +44 18 4871 5161
Website: havelloa.uk