Shipping Policy

Thank you for shopping with Havelloa. This Shipping Policy explains how orders placed through havelloa.uk are processed, dispatched, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days.

Orders are processed Monday to Friday, excluding UK public holidays. Orders placed on weekends or public holidays will normally begin processing on the next business day.

During busy periods, processing may occasionally take longer.

2. UK Shipping Options

We currently offer the following delivery options:

Economy Shipping

• Delivery estimate: 5–8 business days
• Shipping cost: Free

Standard Shipping

• Delivery estimate: 3–4 business days
• Shipping cost: £15

Delivery estimates apply after order processing and are provided as estimates rather than guaranteed delivery dates.

3. Order Confirmation

After placing an order, you should receive an order confirmation using the contact information provided during checkout.

Please review your order and delivery details carefully.

If you notice an error, contact us as soon as possible at contact@havelloa.uk.

4. Dispatch & Tracking

When tracking information is available, it will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking details.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you need to change your delivery address, contact us immediately.

We will try to update the address if the order has not yet been dispatched. Once an order has entered the delivery network, we may not be able to change its destination.

6. Delivery Delays

Although we aim to have orders delivered within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control.

These may include carrier delays, severe weather, public holidays, unusually high parcel volumes, or other transportation disruptions.

If your order is significantly delayed, please contact us so we can review the available tracking information.

7. Out-of-Stock Products

We aim to keep product availability information accurate.

If an item becomes unavailable after an order is placed, we will contact you regarding the available options. Depending on the circumstances, this may include waiting for restock, adjusting the order, selecting an alternative where appropriate, or receiving a refund for the unavailable item.

8. Lost Parcels

If tracking indicates an unusual delay or you believe your parcel may have been lost, please contact us at contact@havelloa.uk.

We may need to investigate the shipment with the delivery carrier before determining the appropriate resolution.

Where a shipment is confirmed as lost, we will arrange an appropriate replacement or refund.

9. Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

Where possible, include:

• Your order number
• A description of the issue
• Photographs of the damaged product
• Photographs of the external packaging

This information helps us review the issue and determine the appropriate resolution.

10. Incorrect or Missing Items

If your order contains an incorrect product or an item is missing, please contact us promptly at contact@havelloa.uk.

Include your order number and details of the affected product so we can investigate.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will try to cancel the order if it has not yet been dispatched. If the order has already been dispatched, it may need to be handled as a return in accordance with our Returns & Refunds Policy.

12. Returns

Eligible products may be returned within 30 days, subject to our Returns & Refunds Policy.

For change-of-mind returns, customers are generally responsible for return shipping costs.

Please contact us before sending a product back so we can provide the appropriate return instructions.

13. Children's Products & Toys

Please inspect delivered toys and children's products before use, particularly where packaging has been damaged during transportation.

Always follow the manufacturer's age recommendations, safety warnings, assembly instructions, and supervision guidance provided with the product.

14. Contact Us

For questions about shipping, delivery, tracking, or an existing order, contact:

Havelloa
75 Brudenell Grove
Leeds LS6 1HR
United Kingdom

Email: contact@havelloa.uk
Phone: +44 18 4871 5161
Website: havelloa.uk