Terms & Conditions
Last Updated: September 2026
These Terms & Conditions govern your use of havelloa.uk and purchases made from Havelloa. By accessing our Website or placing an order, you agree to these Terms & Conditions.
1. About Havelloa
Havelloa is an online retailer offering toys, games, playtime products, children's products, and related items.
Our contact details are:
Havelloa
75 Brudenell Grove
Leeds LS6 1HR
United Kingdom
Email: contact@havelloa.uk
Phone: +44 18 4871 5161
Website: havelloa.uk
2. Use of Our Website
You may use our Website only for lawful purposes.
You must not:
- Use the Website fraudulently or unlawfully
- Attempt to gain unauthorised access to our Website or systems
- Introduce viruses, malware, or other harmful material
- Interfere with the operation or security of the Website
- Misuse content or intellectual property displayed on the Website
We may restrict access where reasonably necessary to protect our Website, customers, or business.
3. Product Information
We aim to provide clear and accurate product information, including descriptions, specifications, images, prices, and availability.
Product colours and appearance may vary slightly depending on screen settings, photography, packaging updates, or manufacturer changes.
Please review product descriptions, dimensions, age recommendations, safety information, and other relevant details before placing an order.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you to discuss available options, which may include a refund for the unavailable product or another appropriate solution.
5. Prices
Product prices are displayed on our Website and may change from time to time.
The applicable price will normally be the price displayed when your order is submitted, subject to correction of obvious pricing or technical errors.
Any applicable delivery charges will be displayed during checkout before you complete your purchase.
6. Orders
When you submit an order, you are making an offer to purchase the selected products.
After placing your order, you may receive an electronic confirmation acknowledging that we have received it.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- Order information appears incomplete or incorrect
- We reasonably suspect fraud or unauthorised activity
- An obvious pricing or listing error has occurred
- We cannot deliver to the provided address
Where payment has already been collected for an order that we cancel, an appropriate refund will be issued.
7. Payments
We accept the payment methods displayed as available during checkout.
Payment services may be provided by authorised third-party payment processors. The availability of individual payment methods may depend on your location, device, order, or checkout configuration.
You must provide accurate and authorised billing and payment information.
8. Shipping & Delivery
Orders are generally processed within 1–3 business days, excluding weekends and UK public holidays.
Our standard UK delivery options are:
Economy Shipping
- Estimated delivery: 5–8 business days
- Cost: Free
Standard Shipping
- Estimated delivery: 3–4 business days
- Cost: £15
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.
Please see our Shipping Policy for further information.
9. Delivery Information
Customers are responsible for providing complete and accurate delivery information.
If you notice an error in your delivery address, contact us as soon as possible. We will try to update the information before dispatch, but changes may not be possible once an order has entered the delivery network.
10. Returns & Refunds
Eligible products may be returned within 30 days of receipt, subject to our Refund & Returns Policy.
Returned products should generally be unused, undamaged, and in their original condition with applicable packaging, accessories, manuals, and components.
For eligible change-of-mind returns, customers are generally responsible for return shipping costs.
Your statutory rights are not affected.
11. Cancellations
If you wish to cancel an order, please contact us as soon as possible at contact@havelloa.uk.
If the order has not yet been dispatched, we will try to cancel it.
If it has already been dispatched, you may need to follow our returns procedure.
Nothing in this section limits any cancellation rights available under applicable UK consumer law.
12. Damaged, Faulty or Incorrect Products
Please inspect products after delivery.
If an item arrives damaged, faulty, incorrect, or with essential parts missing, contact us promptly and provide your order details.
We may request photographs or other reasonable evidence to help assess the issue.
Where applicable, we will provide an appropriate remedy in accordance with your statutory consumer rights.
13. Toys & Children's Product Safety
Customers should carefully review all age recommendations, safety warnings, instructions, assembly requirements, and supervision guidance supplied with toys and children's products.
Products should only be used for their intended purpose and in accordance with the manufacturer's instructions.
Adult assembly or supervision may be required for certain products.
Packaging materials should be kept away from young children where they may present a safety risk.
14. Age Recommendations
Where a product carries a recommended or minimum age, customers should consider this information before purchasing or allowing a child to use the product.
Age recommendations may relate to safety, product complexity, small parts, or developmental suitability.
Always follow the warnings and instructions provided with the individual product.
15. Intellectual Property
Unless otherwise stated, Website content belonging to Havelloa is protected by applicable intellectual property laws.
Third-party trademarks, characters, brand names, product names, logos, images, and other intellectual property remain the property of their respective owners.
You may not reproduce, distribute, modify, or commercially exploit protected Website content without appropriate permission.
16. Reviews & User Content
If you submit a review, comment, photograph, or other content to our Website, you confirm that:
- You have the right to submit it
- It is accurate to the best of your knowledge
- It does not unlawfully infringe another person's rights
- It does not contain unlawful, abusive, or malicious material
We may moderate or remove user-submitted content where reasonably necessary.
17. Third-Party Services & Links
Our Website may contain links to or integrations with third-party websites and services.
We are not responsible for the content, availability, security, or practices of independent third-party websites.
You should review their applicable terms and policies before using those services.
18. Website Availability
We aim to keep havelloa.uk accessible and functioning correctly, but we cannot guarantee uninterrupted or error-free availability.
We may temporarily suspend or modify parts of the Website for maintenance, security, technical updates, or other operational reasons.
19. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, we are not responsible for losses caused by circumstances outside our reasonable control or by misuse of products contrary to supplied instructions and warnings.
Nothing in these Terms affects your statutory consumer rights.
20. Privacy
Personal information collected through our Website is handled in accordance with our Privacy Policy and applicable data protection requirements.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, Website, or legal obligations.
The latest version will be published on havelloa.uk.
22. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you based on your circumstances.
23. Contact Us
If you have questions about these Terms & Conditions, an order, or our Website, please contact:
Havelloa
75 Brudenell Grove
Leeds LS6 1HR
United Kingdom
Email: contact@havelloa.uk
Phone: +44 18 4871 5161
Website: havelloa.uk